Privacy Policy

Introduction

CloudIP ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of data we collect, how we process and protect your information, and your rights regarding the use of your data in compliance with applicable laws and regulations, including the GDPR and the CCPA.

Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Includes your name, email address, contact information, billing details, and any other information you provide during registration.
• Usage Data: We collect information on how you interact with our services, such as files uploaded, storage usage, and account activity.
• Technical Data: This includes IP addresses, browser types, device information, operating systems, and other technical identifiers that assist in optimizing our services.

How We Use Your Information

Your data is used for the following purposes:

• Service Provision and Improvement: To create and manage your account, provide customer support, and enhance the functionality of our digital storage services.
• Transaction Processing: To facilitate payments, subscriptions, and billing processes.
• Security and Fraud Prevention: To monitor for unauthorized access or malicious activities and to maintain the integrity of our platform.
• Communication: We may use your contact information to inform you of updates, changes to our services, promotional offers, and other relevant communications. You can opt out of marketing communications at any time.

Legal Basis for Processing Your Data

Our legal basis for collecting and using your personal data is:

• Contractual Necessity: Processing is required to fulfill our contractual obligations to you.
• Legitimate Interests: We process data to improve our services, maintain security, and engage in marketing activities.
• Consent: Where required, we will obtain your explicit consent before processing your data.

Data Security and Protection

We implement advanced security measures, including encryption (AES-256 for data at rest and SSL/TLS for data in transit), access controls, and regular security audits to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention and Deletion

We will retain your personal data for as long as your account remains active or as necessary to fulfill the purposes outlined in this Privacy Policy. Upon account termination, we will retain your data for a period of 90 days, after which it will be permanently deleted unless required by law to retain it longer.

Your Rights Under GDPR and CCPA

You have the right to:

• Access, rectify, or delete your personal information.
• Withdraw consent for data processing at any time.
• Request data portability to transfer your data to another service provider.
• Lodge a complaint with a supervisory authority if you believe your rights have been violated.

Contact us at [email protected] for any inquiries or requests related to your data.